If for any reason you are unsatisfied with our service within your first 30 days, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.
Note that the 30 day period ends exactly 30 days from the day on which account was originally activated (not the day the order was placed). This guarantee is VOID if your account violates our TOS or service agreement.
* This does not include reimbursement for domain name registration, or any other external services purchased while under Energized I.T. Make sure your files are backed up when you request cancellation, as accounts and account backups will be promptly terminated. Refunds for accounts with payment methods besides Credit Card, including wire transfers, checks, and money orders, may take an extended amount of time to process. After your 30 days are up, you will not receive a refund, but may cancel at any time. Setup fees are non-refundable.
†In order to file for cancellation, refund or Credit, please submit a copy of your activation letter (if that is not available see below) to our billing department along with a request for cancellation/refund and the reason why. This needs to be filed 14 days before your account is due. If you do not have a copy of your activation letter please include your: name, account login, password, domain name and last 4 digits of your account’s credit card (if paying with a credit card) to our billing department. This procedure also applies for non-refund cancellations (those that occur outside of the 30 day window). Domain name transactions are NOT refundable.
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